Testimonials and Reviews
“We just bought our 2800 Regal from Billy Talley last week. What an amazing experience! We absolutely love this boat but the customer service we received from them from beginning to end just blew us away! We’ve had other boats before and the service from other dealers just doesn’t compare. They are amazing at Talley’s!! If you’re looking for a boat, go see Billy at Talley’s Marina in Lake Norman. I promise you will have a good experience..”
“Everyone at Talley’s Pier 77 were absolutely amazing! Joseph sold us our boat and we couldn’t be any happier. They don’t treat you like a client, instead they treat you as a friend! They answered our 50 million questions. They are very knowledgeable about everything and they will guide you to your dream boat! We HIGHLY recommended them and we look forward to buying another boat from them in the future.”
“Thank you for an awesome boat buying experience! Billy was great to work with from the first time we looked at the boat to delivering it yesterday. They don’t just drop it in the water and send you on your way. Billy spent several hours explaining everything about the boat from bow to stern. He even gives a docking lesson at your dock. This is a great family run business that truly cares about their customers!”
“Very impressed for the second time with everyone at Talley’s. We just took delivery of a Regal 2300 our second boat from Talley’s. Sara went the extra mile to get us in our new boat and Billy did a excellent job going over everything about the boat with us. Bill delivered it to us at Lake Tillery and got us familiar with it in the water. Thank you for everything.”
“Could not have asked for a better place to buy a boat! This family cares about their customers and works hard to make sure you have everything you need. The boat was delivered after they were closed with a full tank of gas on a Saturday night. I would highly recommend them to anyone trying to buy a new or used boat!!”
“Billy and his wonderful family always go above and beyond. We have just recently built our second boat and hope to have a third in the near future. Top notch service. A great family business with true values that are hard to come by. Our children with buy their boats from there one day as well. They have our business for life.”
“We were in the market for a jet boat (Scarab and Yamaha). Went to look at them and the Scarab’s gelcoat didn’t look “sturdy”.
We happened across Talley’s and dropped in to look at a Regal 1900ES. The family found their way onto a Regal 21 OBX… and I was in trouble. The fit, finish, seating and overall layout was perfect. Ed Florentino was helping another couple and paused to speak with us. The staff balanced both of us, and made us feel as important as the customers looking at Yachts to their smallest boats. They stayed late getting us details.
Four days later we had decided on the 21 OBX and Talley’s Pier 77 went over and beyond making the deal happen within our time constraints (including the water test!).
Since we had to rush because we lived ~ 2 hours from them, they documented any concerns needed to be addressed and will correct them at the first service.
Feedback and contact pre and post sale with our salesman has been stellar!”
“Purchasing a Boat can be a very stressful experience, especially for a first time boat buyer. When my wife and I first started doing research on brands through watching countless videos and reading different websites, it’s clear that there are many great boat manufacturers that are out there in the market to suite the different buyer needs. However, the one thing that is certain is that not all all dealers who carry those boat are the same when it comes to professionalism and service.
We had 3 brands that we narrowed our search down to and began reaching out to those dealers asking high level questions about the inventory, their thoughts on the models we were interested in, and various other questions from storage to maintenance that extend far beyond the initial purchase.
There was really only one salesperson who went above and beyond to make sure I felt good about investing my time in stopping by their dealership to take a look at the boat of interest. Ed Florentino Jr. sent me about a dozen videos and sound clips explaining the differences between options I’ve had questions about, engines, and even a clip about how to winterize the boat before I even confirmed a demo with him. I immediately confirmed my appointment with Ed and drove out to Charlotte with my wife for a test drive.
The experience could not have continued to be better but it did. Ed spent a good 30 minutes understanding what we were looking to get out of boat ownership and what was important to us. He then invested another hour showing us the boat and letting us get a feel for the Regal LS2. At no point did he try to sell us the boat we were on but just continued to ask questions and listen to our answer – if you’re in the profession of selling you can appreciate this very much.
Sara and Sharma were wonderful to work with providing insight and flexibility into the financing and answering additional questions for us as well. We were in and out of financing/paper work in no time.
On our delivery day, Ed spent a good 5+ hours with us going over towing a boat, launching/retrieval, to docking. As new owners who were initially nervous and excited, I can’t thank Ed for the time he spent with us to make sure we felt comfortable with our new boat and ensure that our first experience as boat owners was positive.
To Ed and the staff at Talley’s Pier 77… we can’t thank you enough. There was something that Ed said that really stuck with me… ” My job as a salesperson begins after the sale”. I firmly believe that Talley’s Pier and Ed live by those words, and while our next boat purchase is far out, we do know where we will turn when it’s time for an upgrade!”
“We have had a wonderful experience with Talley’s both on Sales and Service. They patiently guided us through the boat selection and buying process – we never once felt pressured. Their service is personal and delivered with kindness – we immediately felt like a part of their Regal boat family. If you are in the market for a boat stop by – you won’t be disappointed! Or, if you already own a Regal boat but are in need of service, you can trust them to take care of you.”
“We bought a boat last summer, 2016, from the Talley family and this review is long overdue. After enjoying another great weekend on our boat and reflecting over the last year how much we’ve enjoyed our new boat I felt the best thanks I could give is a review sharing our experience.
In today’s world driven by call centers, phone prompts and poor customer attention this family brings back good, honest and customer focused interaction. They held true to what they promised us, treated us like they would their own family and made the overall boat purchasing experience simple and easy. They get all the basics right – do what you say you’re gonna do and just enjoy what you’re doing. No pressure, no sales tactics, just honest folks doing what they enjoy and helping customers enjoy time on the water with beautiful boats.Contrasting this positive experience was a very poor experience we endured with a big name national chain dealership who were more than unethical in their approach – knowing we were shopping dealers. Ultimately we chose to deal with Talley Pier 77 Marine and the Talley family based on their genuine honesty and unmatched customer-focused professionalism.”
